F.A.Q.
1. What is the booking process? How to book an apartment? How to pay ? What about the expenses (electricity, water…) ?
You have to use our search engine, located at the top right of the main page www.nestintown.com. Choose the city you want to stay, your arrival and departure dates and the number of people. You can add some filters if you want a more precise search. In the result list, click on the pictures of the flat, to view all the details of each apartment you like (Pictures, equipments, description…). Once you have chosen the apartment that suits you the best, click on “Book†and fill the booking request form. We will receive and treat your request within 12 opening hours. We will check the availability, and if the apartment is definitely available, we will send you an e-mail to invite you to pay the first payment for the reservation by credit card (a bank transfer is also possible). Once this amount paid, we will send you your final confirmation form (in which you have all the information concerning the payments, the details of your contact person, the exact address of the flat…). The rest of the rent is payable following the instructions of each apartment page (in cash, credit card at arrival, in advance…).
All expenses for electric, water and gas utilities are included in the total rental price
2. What do I have to do at my arrival in Paris? Who is going to welcome me? How do I get the keys of the flat I booked?
At your arrival at the airport or train station, you have to contact your contact person, and go to the flat directly. At the flat, your contact person will wait for you, will give you the keys and will explain you the way the equipments work. You will pay the rest of the rent and leave the security deposit (if a security is asked for the flat).
It will be your contact person during all your stay. Nevertheless, you stay at your disposal for any information.
3. Are check-in and check-out hours flexible ?
The check-in/check-out hours are very flexible. Generally speaking, the check-in happens in the afternoon and the check-out at the end of the morning. Nevertheless, if no clients leave the day you arrive, you can make the check-in in the morning. For the check-out, it can happen later in the day, if no clients arrive the day you leave. It is always possible to check-in late, and to check-out early in the morning.
For a check-in later than 6 pm or 8pm (it depends on the flat), there is a 50€ fee, for most of the apartments. The same fee will be added if you arrive a Sunday or a vacant day.
4. What do I find in EACH apartment?
Every apartments have a fully equipped kitchen with a fridge, some hot plates, pans and cutlery. Linens and towels are also provided, such as a television. In addition, each apartment offers its own range of equipments (Satellite TV, Internet access, air conditioning system…)
5. What is the security deposit? What is it for?
The security deposit is a guarantee for the owner in the event of theft or damage to the apartment during your stay. The amount of this deposit varies according to the apartment, which is why we give you this information in each apartment file. At check-in time, you must be able to submit the deposit to your contact person who will immediately return it to you when you check-out as long as there is no question of theft or noticeable damage. For most of the apartment you just need to give a credit card imprint (same as at the hotel)
6. What is your cancellation policy?
Our cancellation policy works only for the first payment (at the reservation).
If you notify us about your wish to cancel your reservation more than 30 days prior to the date of your arrival, we will reimburse 100% of your deposit. Nevertheless, a 50€ fee will be kept.
If you cancel less than 30 days prior the date of your arrival we keep 100% of the amount paid at the reservation (first payment).
If we cancel your reservation or if one of our owners cancels your reservation, we will reimburse you 100% of the first payment. Most of the time, in this case (which is very rare), we will offer you a higher standing flat for the same price.
Each owner can have their own cancellation policy, concerning the rest of the rent. They will inform you, or you can ask us before your booking request.
7. Is it possible to extend my stay?
If you want to extend your stay, please inform us as soon as possible. It will be possible only if the flat is available for your extension. If it is not the case, we will offer you another apartment.
8. Is it possible to visit the apartments?
The apartments are not available most of the time; so it is not possible to visit them. The pictures of the website describe the apartments perfectly and are often refreshed to give a good picture of each apartment.
9. How can I contact you?
Nest in Town team is at your disposal, 24/24H by e-mail at the following address:
info@nestintown.com
You can reach us by filling the form in the « Contact» page of this website.